Privacy Policy

We collect the minimum personal information required to provide our services and safeguard it with technical and organisational controls. This policy explains what we gather, why we use it, and the choices you have over your data.

Quick Read

We only collect contact details and information you voluntarily provide when using our educational resources or booking consultations.
Data is used to respond to enquiries, provide educational content, schedule consultations, and comply with legal obligations.
You can access, update, or request deletion of your personal information at any time.

Last Updated: January 2025

Information You Share With Us

We only collect information you provide voluntarily when using our services or educational resources.

Contact & Identity Details

Name, email address, and phone number when you book a consultation or request information.
Company or professional details if you provide them.
Communication history relevant to your enquiries or consultations.

Service Context

Information about your SMSF goals, bitcoin storage preferences, or questions about the setup process.
Details you share during consultations about your situation or objectives.
Any documents you voluntarily provide when seeking support or guidance.

Website Usage

Non-identifying technical data (browser type, pages visited, time spent) captured in aggregate.
No behavioural profiling or advertising trackers are used.
We use this data to improve our website and understand how people use our educational resources.

Delivering Services & Staying Compliant

We use your information only for the purposes described below.

Primary Uses

Respond to your enquiries and provide educational resources about SMSF setup and bitcoin storage.
Schedule and conduct consultations when you book execution support.
Send operational updates, educational content, or changes to our services (you can opt out at any time).
Maintain accurate records for billing, accounting, and client support.

Legal Grounds

Your consent when you submit forms, book consultations, or opt-in to communications.
Performance of a contract when we deliver consultation or support services.
Compliance with legal obligations and legitimate interests in improving our educational offerings.

Disclosure To Third Parties

We never sell personal information. We only share data with vetted service providers when necessary to deliver our services or comply with the law. For example, we may share information with Udo SMSF or The Bitcoin Adviser when you request their services, or with secure document storage, payment processors, or communication tools. Each provider is bound by confidentiality and security obligations.

Protecting Your Information

We take security seriously and keep your information only as long as needed.

Security Measures

Encrypted transmission (SSL/TLS) for all data exchanged through our website.
Access controls so only authorised personnel handle your information.
Due diligence on third-party tools to ensure they meet our security standards.

Retention & Storage

We keep personal data only as long as needed to provide services or meet regulatory obligations.
When information is no longer required, it is securely deleted or anonymised.
If you stop using our services, we may archive essential records for legal or audit purposes.

Data Location & Jurisdiction

Our infrastructure and team operate primarily in Australia. By using our website, you acknowledge that your information is processed under Australian law. Where service providers operate in other jurisdictions, we apply similar privacy protections.

Control Over Your Personal Data

You have rights over your personal information. Here's how to exercise them.

Access & Corrections

Request a copy of the information we hold about you or ask us to correct inaccurate details. Contact us at info@bitcoinsuper.io.

Opt-Out & Preferences

Unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly.

Deletion Requests

Ask us to erase your data where it is no longer needed, subject to legal or contractual requirements (for example, if we need to keep records for tax or audit purposes).

Questions & Complaints

If you have concerns about how we handle your information, contact us directly so we can address them. You can also contact the Office of the Australian Information Commissioner (OAIC) if you're not satisfied with our response.

External Resources & Policy Updates

Third-Party Links

Our website may reference third-party articles, tools, or partners (such as Udo SMSF or The Bitcoin Adviser). Their privacy practices are independent of ours, so review their policies before sharing personal information. We never guarantee the security or content of external sites and links should not be interpreted as endorsements.

Policy Updates

We review this policy periodically to reflect regulatory changes and service improvements. When we make significant updates, we will adjust the "Last Updated" date and, where appropriate, notify users through email or website notifications.

Related Information

This privacy policy applies to information collected through BitcoinSuper.io. For information about how we use cookies and similar technologies, please see our Cookie Policy. For information about how our partner service providers (Udo SMSF and The Bitcoin Adviser) handle your data when you use their services, please review their respective privacy policies.

Need To Reach Us?

For privacy questions, data requests, or to exercise your rights, email info@bitcoinsuper.io. We aim to respond within five business days.

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